Shipping policy
Shipping Policy — StillPoint Last updated: August 31, 2026
IN STOCK AND SHIPPING
StillPoint Air is in stock. Each one is made by hand in small batches in San Anselmo, California, and ships from there. Orders are packed and mailed within 2 - 4 business days. You will receive a shipping confirmation with tracking as soon as yours is on its way.
PROCESSING
Once your order ships, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for tracking to activate after you receive your shipping notification.
DOMESTIC SHIPPING (UNITED STATES)
We offer free standard shipping on all US orders. Estimated delivery after shipment:
- Standard shipping: 5–9 business days
ADDRESS ACCURACY
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after placing your order, contact us as soon as possible at hello@trystillpoint.life and we will do our best to make a correction before your order ships.
LOST OR DELAYED PACKAGES
If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the package remains unaccounted for, contact us at hello@trystillpoint.life and we will work with you to make it right.
We are not responsible for delays caused by shipping carriers, customs processing, or circumstances outside our control. All delivery timeframes are estimates.
QUESTIONS
We're here. Reach out anytime at hello@trystillpoint.life.